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PRIORITY Response AGREEMENT

ACR’s Priority Response Agreement helps give our clients priority response and expert care when an unplanned emergency arises, especially in times of a catastrophic weather event.

With the execution of this Agreement, ACR and (hereinafter "the Customer") establish a relationship with the following specific protocol for proactive priority response for restoration and repair services of Customer's potential future property loss(es).

In the event of a property loss, the Customer will engage ACR through the following protocol:

  • To start work, the Customer will call ACR’s 24/7 Emergency Response Number
    (866) 645-1165 and give the customer's name, location of the loss, nature of the loss,
    and the contact information for the onsite contact.

  • An ACR team member will contact the customer to gather any additional information needed to effectively form an appropriate response, assemble the team and begin the mitigation process.

  • ACR will prepare a formal Service Agreement (SA) to be approved and signed by the Customer or a designated representative. The SA will define the scope of the emergency services to be provided by ACR to the customer including but not limited to: payment authorization, key internal & external emergency contacts, utility/system location information, and the building’s structural details.

  • Upon completion of the formal Service Agreement, ACR’s team will complete the agreed-upon work as outlined.

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