Operation “Major Flood!”: An ACR & CHUG Tabletop Exercise for Insurance Professionals
When disaster strikes, insurance professionals play an important role in helping individuals and businesses recover quickly, safely, and in compliance. That’s why we’re teaming up with the Collaborative Healthcare Urgency Group (CHUG) to host Operation “Major Flood”, a live, virtual tabletop exercise designed to put real-world recovery challenges into action.
Join us to strengthen your claims readiness and help support your healthcare clients:
Tuesday, September 23, 2025
10:00 AM CST/ 11:00 AM EST
Register here >
During this exercise, we work with the CHUG team to simulate a major flood scenario that will challenge healthcare leaders to assess and activate their Emergency Operations Plans. The exercise will highlight critical decision points that directly affect claims, continuity of care, and property recovery, including water supply, communications, evacuation, and Continuity Of Operations (COOP).
With realistic injects and facilitated discussion, participants will walk through the key decisions leaders and staff face when lives, property, and community health are on the line.
Why it matters for INSURANCE PROFESSIONALS
For insurance brokers, claims advocates, and adjusters specializing in healthcare clients, it’s critical to have deep knowledge of how healthcare facilities prepare and respond to emergencies to help ensure accurate claims evaluation, faster processing, and reduced risk of disputes. By engaging in this exercise, you’ll gain unique insight into:
How facilities mitigate damage before a claim is even filed
The recovery priorities that influence scope and cost
The timelines, compliance requirements, and care continuity concerns unique to healthcare settings
Why acr & chug?
As CHUG’s national recovery partner, ACR provides rapid, reliable restoration services specifically designed for healthcare environments. Together, CHUG and ACR deliver a mutual aid system that supports every stage of disaster response from mitigation and prevention to full-scale recovery. This means fewer delays, clearer documentation, and a smoother path forward for adjusters managing claims.
Who WILL Attend?
Healthcare leaders and frontline staff, including:
Nursing Home Administrators
Directors of Nursing
Facility Managers
Emergency Response & Safety Teams
Nurses, Social Workers, and Support Staff
Why INSURANCE PROFESSIONALS should attend
While designed for healthcare leaders and staff, Operation “Major Flood” also provides brokers, claims advocates, and adjusters with an inside look at the systems and pressures driving post-disaster decision-making.
What You’ll Learn:
Practical insights into flood, communication, and evacuation planning
Hands-on experience applying the National Preparedness Goal’s mission areas of Mitigation, Response, and Recovery
Guidance from expert educator Bill Pretzer, MA, retired Battalion Chief, CHUG Co-Founder, and nationally recognized disaster preparedness leader
Together, ACR & CHUG provide a comprehensive approach to preparedness and recovery so your facility can plan, respond, and recover with confidence.
Don’t wait until the waters rise. Secure your spot today for Operation “Major Flood!”
MORE ON ACR COURSES: ACR also has Mold-, Restoration-, and COVID-related continuing education classes available. We are constantly adding new content to our CE programs and coursework.
Contact us for information about when and where ACR’s courses will be offered.
